On Jan. 24, I visited the True ID office to apply for a True ID driver's license. I spent more than three and a half hours there and saw 30-40 people come in and leave. I was not able to apply for my license due to the lack of processing machines and glitches.
Totally frustrated, I contacted Mark Bryant, whom I had seen come and leave the office. I relayed to Mark my observations and the disgust of the lack of preparedness in that office.
Mark contacted Kentucky Transportation Secretary Jim Gray. I'm relieved to say that in just two weeks I was able to get my True ID license in just 45 minutes from entering the office. Additional equipment has been received with more on the way and additional office space is in the works.
Thank you, Secretary Gray, for reacting to a very serious and frustrating problem.