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June 2012
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Paducah Power warns customers of scam

Staff report

Paducah Power System on Wednesday warned its customers of a potential phone scam.

The utility received several calls Wednesday afternoon from customers reporting that someone who claimed to be from Paducah Power had contacted them and told them their electricity was going to be disconnected. In one instance the caller tried to obtain banking information, including a routing number, said Andrea Underwood, director of community relations and marketing at PPS.

Although Paducah Power has experienced this type of scam before, Wednesday's calls come with a new twist. The number that shows up on customers' caller IDs is the Paducah Power number, 270-575-4010. Underwood said the company is not making those calls, and suspects that the potential scammer is using a phone app to make the number appear on caller ID.

If customers receive such a call, they should not provide the caller with financial information or their PPS account number. The company does not use a third party to collect payments, and does not contact customers after hours or on weekends unless the customer initiated contact with Paducah Power, Underwood said.

Those contacted about their electric bill and concerned about the caller's identity should hang up and call Paducah Power for verification of the phone call, she added.

Comments made about this article - 1 Total

Fred Beckman posted on: Thursday, June 12, 2014 11:42 AM

Title: paducah power warns customers of scam

I have a relative in St.Louis who had this same scam pulled on his business a few months ago. He got a call saying they were his power company and the caller i.d. had the correct name and number, and they said they would cut power to his restaurant that night if he did not pay them $6000, payable in Walgreen green dot debit cards, and the numbers read to them over the phone. He believed them and did so, and found out later it was a scam, and the $6000 never recovered.

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