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June 2012
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Conway alleges violations by UPG

Staff report

State Attorney General Jack Conway filed a complaint Tuesday in Franklin Circuit Court against a Kentucky propane gas provider for alleged violations of the Kentucky Consumer Protection Act.

According to a news release sent by the Office of the Attorney General, the action came after the office received complaints from farmer and residential customers of United Propane Gas Inc., in western Kentucky who were exhausting their propane supplies.

The attorney general's office was also granted a restraining order allowing customers of UPG and its 23 subsidiaries to secure propane from another supplier without a written release from UPG until Feb. 3. 

Kentucky law normally requires a written release by a propane tank owner or supplier before another supplier is allowed to fill a customer's tank.

When consumers called UPG, the news release said, they had trouble reaching a representative or could not secure waivers from the company. The attorney general's office worked with the company to obtain a blanket waiver for customers, which expired at 12:01 a.m. Tuesday. 

Conway's office demanded that UPG extend the waiver through the week because of the company's lack of supply and cold temperatures, but the company refused, which led to Tuesday's action, according to Conway's office. 

Customers who are unable to reach their propane supplier, obtain a release or obtain supply from another supplier can contact the Office of the Attorney General by emailing atrateintervention@ag.ky.gov or by calling the Propane Supply Complaint Hotline at 1-866-592-2556.

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